At Virtual Interactive Solutionz Private Limited, we strive to provide the highest quality e-learning content and services. However, we understand that there may be occasions where you need to cancel an order or request a refund. This policy outlines the terms and conditions for refunds and cancellations.
I.Cancellation Before Project Start:
If you wish to cancel your custom content order before we commence work, you may do so by contacting us in writing. A full refund will be issued minus any administrative fees incurred.II.Cancellation After Project Start:
If you cancel after we have begun work on your project, you will be billed for the work completed up to the cancellation date. The remaining balance of any pre-paid amount will be refunded to you.
I.Cancellation Before Delivery:
If you cancel your order before the content is delivered, a full refund will be issued.II.Cancellation After Delivery:
Due to the nature of digital content, once the content has been delivered, cancellations are not accepted.
I.Subscription Cancellation:
LMS subscriptions can be canceled at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will be applied. No refunds will be issued for the remaining period of the subscription.
I.Refunds for Dissatisfaction:
If you are not satisfied with the custom content delivered, please contact us within 14 days of delivery. We will work with you to resolve any issues. If the issues cannot be resolved, a partial refund may be issued at our discretion, based on the work completed.I.Refunds for Defective Content:
If the digital content provided is defective or not as described, please contact us within 14 days of purchase. We will provide a replacement or issue a refund as necessary.I.Refunds for Technical Issues:
If you experience technical issues with our LMS that we are unable to resolve, you may be eligible for a refund. Please contact us within 14 days of experiencing the issue.
To request a cancellation or refund, please contact our customer support team at:
– By email: admin@visolutionz.com
– By phone: +91 6296 349 395
Please include your order number, the reason for the cancellation or refund request, and any supporting documentation.
Refunds will be processed within 14 business days of the request being approved. Refunds will be issued to the original payment method used during the purchase.
We reserve the right to update or change our Refunds and Cancellations Policy at any time. Any changes will be posted on this page, and the date at the top will be updated. You are advised to review this policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
– By email: admin@visolutionz.com
– By visiting this page on our website: https://visolutionz.com/contact-us.php
– By phone: +91 6296 349 395
– By phone: +91 3534 072 115